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Overpriced, unprofessional, defective pool, poor management. Avoid
We have had a terrible experience with SCE Pools.
Our pool was commissioned in November 2021 and we have been fighting the husband and wife owners who want to avoid taking responsibility for their defective work, since then. A large section of our pool does not have adequate water flow, due to incorrect plumbing. The male owner admitted that there was insufficient water flow in person (audio recorded by QBCC) but has not fixed it (attempted to with a larger pump but that didn’t work as he doesn’t seem to understand flow rates and friction loss in pipes).
Despite the fact that the QBCC inspector and an independent building inspector stated that there was insufficient water circulation, as well as a hydraulic engineer showing why (allegedly poor plumbing design), the male and female owners are continuing to deny there is a problem.
QBCC advised that this is a contractual issue, so we lodged it with QCAT. The owner informed myself and QBCC in writing that the delay in fixing our pool was due to his “personal issues”. He then changed his mind and advised in legal correspondence that it is due to the pool not being defective. Our auto-filler in the pool has also never worked.
My lawyer applied to join the owner of Sunshine Coast Excavations personally so that they cannot hide behind the company and just go bankrupt. My lawyer also applied to move the matter from QCAT to the District Court of Queensland. The lawyer acting for SCE Pools opposed that application and lost. Thankfully we are now in a costs jurisdiction, and this company and the director/s will be held responsible and fully accountable. I intend to continue to let people know that this company acts unethically and avoids taking responsibility for faulty work. Other people need to be warned!
Collateral damage to a faulty pool was damage to our front door, side fence, and front drain. To top it off, they were the most expensive quote we had (out of 3 quotes) and came highly recommended.
QBCC also advised that their contract is not compliant with QBCC regulations and were investigated for the contract and taking an excessive deposit. It took QBCC nearly a year to hold the owner accountable for these 2 issues but they have since ruled against the owner of SCE Pools. See QBCC record attached.
Learn from our defective pool and build a concrete pool with someone else.
Dishonest operators
This husband and wife team are a dishonest pair. They have all but closed up shop so hopefully there are no more victims. Now selling up their home and using people’s hard earned money to travel Australia in their big ute and caravan. Talk about running away from a bad reputation of dishonesty, aggression, lies, and legal battles. Do not use this company for pool works or concreting. We are not the only victims either – we have spoken to others who have had absolutely awful experiences with this company.