Concrete Surround Specialist

Pool builder put the pool in the ground without a construction certificate, causing stress and major delays to the project to rectify with local council.

Retaining walls were built as part of the contract but under a separate development application. The pool builder did not pay the subcontractor. The subcontractor contacted us for payment however we paid the pool builder because the contract for the works is with them, They will not proceed with an occupancy certificate because of monies owed to them.

A private certifier was engaged for the pool build and they will not issue an occupancy certificate because the pool builder has not paid the certifier.

The pool builder contacted us to advise that the heat pump had been recalled and needed to be replaced. The builder took the heat pump but did not replace straight away. It took six months and constant chasing up to get the heat pump replaced.

A channel drain was installed as part of the project and has been left open with no drain covers. Were promised a number of times that this would be done and still not completed.

The project has taken over 18 months for a fiberglass pool, retaining walls, pool fencing, equipment and concrete surrounds.

We had similar experience to another post on this review site. Has been a very stressful and distressing experience.

Pool paid for in full and incomplete one year later.

Pool builder does not return to job site for months at a time.

Pool builder refusing to complete job.

Extremely poor workmanship.

Electrical and plumbing incomplete and has cost thousands to have fixed by other companies.

18 people have engaged a solicitor and considering a class action.

Pool builder banned from multiple local businesses for theft and unpaid accounts.

Pool builder constantly ‘needed’ extra money.

Pool builder used threatening and intimidating behaviour including turning up a customer’s workplace to push for money despite customer being up to date with payments.

Added an additional $11000 to invoice that the pool company made an error and gave the customer 12 hours to pay with constant harassment.

Pool builder has gone bankrupt, yet reopened business in wife’s name.

Pool builder has not supplied equipment that has been paid for.

Pool builder substituted equipment with cheaper/smaller equipment.

Pool builder did not complete a full day work in a year.

Pool builder left the customers backyard unsafe for children and pets due to insufficient fencing.