Posting Guidelines
These posting guidelines are subject to change without notice, from time to time at our sole discretion.
Please read them carefully as we reserve the right to remove reviews or other content and remove or lock listings.
Basic Dos and Don’ts
- Be detailed and objective
- Include product identifying information where possible
- Write clearly using accurate grammar and spelling
- Don’t abuse, attack or threaten anyone
- Don’t post personal details such as names, phone numbers or email addresses
- Don’t swear
Personal attacks
Don’t post personal attacks, threats or insults directed at other people.
Personal reprisals against staff or business owners
Don’t post personal reprisals against staff or business owners. If the listing has been affected by a personal vendetta you should report the review to our content team using the flag icon and provide as much evidence as you can.
Intolerance and vilification
Don’t post content that contains intolerance or vilification of other people’s race, culture, beliefs, physical or mental conditions, gender, religion, age, etc.
Advertising
Don’t post advertising in your reviews, comments, etc. This includes viral advertising, links, promotions, etc.
External links
Don’t post external links that are irrelevant or lead to unsafe/offensive websites.
Affiliation to the listing
Don’t review a listing if you are affiliated with or were affiliated with it in the past. This includes past or present employees, family and friends of employees.
Legal threats policy
Removal Requests
We consider reasoned and polite requests regarding content removal. If you believe a review or other content should be removed for breaching our Posting Guidelines, infringing or violating someone’s rights or otherwise violating the law, you should report this by clicking on the flag icon. Be detailed and factual as to why you think the content needs to be removed. The more evidence you provide, the easier it is for us to make a decision. We may not reply to all requests we assess.
Fake positive reviews
If it becomes evident to Rate Your Tradie that fake reviews are submitted for a listing, we reserve the right to take any or all of the following actions:
- Placing a large notice on the listing notifying users of fake reviews.
- Locking the listing to any future submissions.
- Submitting the case to the ACCC.
We have a number of tools and procedures to identify fake submissions and reserve the right to impose these penalties on any listing. We also work closely with the ACCC and reserve the right to submit all our findings to them. Note that ACCC has fined a number of companies for fake review submissions.
The ACCC can issue an infringement notice where it has reasonable grounds to believe that a person has contravened certain consumer protection laws. For serious misconduct, the ACCC can seek court penalties. The maximum penalty is $220,000 for an individual and $1.1 million for a body corporate, per breach.
Fake negative reviews
If you have evidence that a negative review is fake, please report it using by clicking on flag icon. Provide as much evidence as you can to support your claims.
